Get The Lowdown On Securing A Fair Contract

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Are you ready for GDPR

Data protection rules across the United Kingdom and Europe are set to change. If you run a small business and collect personal data from customers, then you need to know what’s happening. The new set of rules is called the General Data Protection Regulation (GDPR) and it comes into play on the 25th May, 2018. Described as, “the biggest…

There’s nothing wrong with that document

You could be forgiven for thinking Leasing Companies and even Leasing Brokers would be alert to fraudulent activity on agreements before they pay out the supplier for goods which may or may not exist. You might also assume that given their vast knowledge of and experience in, dealing with the equipment and suppliers, they might…

No duty of care to you, our customer.

We talk regularly about the supplier of equipment who’s terms you need to fully understand, however, a number of businesses will, at the seller’s suggestion, lease equipment which leaves you the buyer with another page or two of microprint to wade through and make no mistake, you do need to read and understand it all.…

Mr & Mrs Niceguy

Let’s get one thing straight, you are not going to buy from any salesperson if you don’t like them, so please stop telling me how nice he/she was! Another statement we hear too many times is: “It was a rogue salesperson who sold the deal.” Well how about this for a fact: ‘A rogue salesperson…

The Free Trial

I spend a lot of my time reminding business people to read and understand agreements before they enter into them. I had assumed my immediate family understood the reasons why I go on so much! However, yesterday I had absolute proof that my wife for one takes no notice of me whatsoever! She responded to…

Apogee’s Head Of Compliance Returns

After 15 months, Chas Jordan the Founder of Fair Contract Associates parted company with Managed Services provider Apogee On 31st March 2017. Chas said “While I am sad to be leaving at such an exciting time in Apogees development, there is nothing more I can achieve at Apogee by staying. Moving back into my own business…

Price Increase Scams

  Price increases are a way of life and we cannot really avoid them, so how is it then that some copier companies who work with the same suppliers allegedly suffer bigger supplier increases than others. It seems annual increases of between 8 and 15% are accepted as normal in the Office Equipment industry, how…

Minimum Usage Scams

When you decide on your new Copier deal, your chosen supplier has probably done a print audit review and suggests these figures be used as a ‘minimum agreed volume’ each period going forward. It may be you insisted you do not want any minimum volume just pay for the copies you actually use when you…

Five Year Agreement For The Price Of One

Very creative use of microprint. A small business paid outright for a copier from their local dealer and took out a 12 months Maintenance agreement with the dealer, all went well until the customer tried to cancel the agreement toward the end of the agreed 1 year period then the dealer highlighted clause 4.2 of…

The Lease Settlement Scam

When you replace your leased copier, the chances are there will be an amount owing from the previous lease agreement, it is not unusual for the supplier of the new machine to pay the settlement to the Lease company on your behalf. Irrespective of what a salesperson may tell you, changing equipment early and refinancing…

You Think You’re Not Personally Liable?

It’s not your Company so you’re happy to sign the agreement. It doesn’t matter with this agreement, you are personally liable for payments anyway. The following is an excerpt from the Maintenance agreement of a South East based Copier Company: 2.5 An individual signing this agreement on behalf of the Company which is, but not…

Grossly Unfair Agreement? You Can’t Tell Anyone.

When a supplier has to put these kind of terms into it’s agreement, you really do need to think twice before you put pen to paper (or sign electronically as this company requires you to) The following is an excerpt from the Maintenance agreement of a Hertfordshire based Copier Company: 3.1 The terms of this…