Get The Lowdown On Securing A Fair Contract

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No duty of care to you, our customer.

We talk regularly about the supplier of equipment who’s terms you need to fully understand, however, a number of businesses will, at the seller’s suggestion, lease equipment which leaves you the buyer with another page or two of microprint to…

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Mr & Mrs Niceguy

Let’s get one thing straight, you are not going to buy from any salesperson if you don’t like them, so please stop telling me how nice he/she was! Another statement we hear too many times is: “It was a rogue…

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The Free Trial

I spend a lot of my time reminding business people to read and understand agreements before they enter into them. I had assumed my immediate family understood the reasons why I go on so much! However, yesterday I had absolute…

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Apogee’s Head Of Compliance Returns

After 15 months, Chas Jordan the Founder of Fair Contract Associates parted company with Managed Services provider Apogee On 31st March 2017. Chas said “While I am sad to be leaving at such an exciting time in Apogees development, there is…

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Price Increase Scams

  Price increases are a way of life and we cannot really avoid them, so how is it then that some copier companies who work with the same suppliers allegedly suffer bigger supplier increases than others. It seems annual increases…

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Minimum Usage Scams

When you decide on your new Copier deal, your chosen supplier has probably done a print audit review and suggests these figures be used as a ‘minimum agreed volume’ each period going forward. It may be you insisted you do…

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Five Year Agreement For The Price Of One

Very creative use of microprint. A small business paid outright for a copier from their local dealer and took out a 12 months Maintenance agreement with the dealer, all went well until the customer tried to cancel the agreement toward…

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The Lease Settlement Scam

When you replace your leased copier, the chances are there will be an amount owing from the previous lease agreement, it is not unusual for the supplier of the new machine to pay the settlement to the Lease company on…

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You Think You’re Not Personally Liable?

It’s not your Company so you’re happy to sign the agreement. It doesn’t matter with this agreement, you are personally liable for payments anyway. The following is an excerpt from the Maintenance agreement of a South East based Copier Company:…

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Grossly Unfair Agreement? You Can’t Tell Anyone.

When a supplier has to put these kind of terms into it’s agreement, you really do need to think twice before you put pen to paper (or sign electronically as this company requires you to) The following is an excerpt…

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One simple Cost Per Copy Covers All – NOT

So you buy or lease your photocopier and the supplier offers you service, consumables and all parts etc on a single charge per copy, normally around 5 pence for an A4 colour and .05p for a mono copy and that…

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We Give To Charity Copier Scam

This week we look at a scam regularly operated by a firm whose Head Office is based in South London, this organisation regularly boasts in the press and on-line how much they donate to Charity. While we applaud their generosity,…

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