Get The Lowdown On Securing A Fair Contract

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Keep your digital life safe from scammers

Everyone loves a new toy. Buying a new electronic device should be an exciting moment. Who doesn’t love that visceral thrill of unpacking your new phone or laptop and switching it on for the first time? Checking out the new features for you to play with, the new noises it makes, and the different ways…

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You need to be very sure when you entertain Verisure

Our client (a qualified accountant) invited Verisure Alarms Ltd to install an alarm system to protect his home and contents. Verisure sent a ‘security expert’ to survey the client’s house, and advise the client of the most appropriate system for their needs. Despite the recommended system and monitoring being more expensive than the basic, the…

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Which experts can you trust in a contract negotiation?

When you’re trying to negotiate a settlement between an incumbent office equipment supplier and a new supplier, it can be difficult to know which ‘expert’ to trust when it comes to the figures, especially, when each party has a vested interested. One of our clients found this out to their detriment after an attempt to…

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Can you really trust online reviews?

When you are researching a new supplier your due diligence process will undoubtedly include a look at user reviews, utilising platforms like Trustpilot and Google. If you found a supplier with an 80% or more positive rating you would automatically assume they are pretty good – but what do those reviews actually mean? Taken at…

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A Charter Mark Offering Office Equipment Buyers complete Confidence

When you’re charged with sorting the lease and purchase of your office equipment – copiers, franking machines, telephone systems and shredders, there’s a lot on your shoulders to make sure you get a deal that delivers what your organisation needs, within budget. And salespeople are there to SELL, often working on a commission base, so…

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Are you using Go Cardless?

It was brought to our attention recently that businesses using Go Cardless could be leaving themselves exposed to fraudulent activity. When users sign up to use the service, they provide their bank details. Go Cardless then passes your authorisation to the bank. The direct debit is in place and the supplier is paid. Although there…

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Dear Legal Louise (And Other Disingenuous individuals Masquerading As Legal Counsel)

Over the years of challenging contracts on behalf of our clients, we have come across many weird and wonderful ways where unscrupulous suppliers try to pull the wool over customers’ eyes in a bid to extract money from them unfairly. A recent case involving a large web development agency was a prime example of situations…

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Even solicitors need contract advice

Calling on an expert witness to support a case in court can be costly and time-consuming. Legal teams know the need for independent evidence to support a case, but usually don’t seek that subject matter expertise until the court requires them to do so. The problem is, when an appropriate witness is required to appear…

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How to take away the pain of contract small print

Business owners know the small print of a contract is essential, but most wish it was someone else’s problem. Why? Contracts are a time suck when you don’t know what to look out for and, when you’re not an expert, there’s always a nagging doubt you’ll have missed something critical that will hit your bottom…

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What happens when your office equipment supplier changes hands or goes bust?

Your office equipment supplier has gone bust. Now what? Does your agreement still stand? Who will provide the maintenance? What liabilities do you have to the finance agreement? There’s a lot to consider, and you must understand what you’re responsible for to avoid getting caught out with a new agreement that just isn’t right for…

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How to avoid falling for photocopier contract scams in 2021

The office equipment industry is rife with scammers duping unsuspecting businesses, schools, and non-profits into signing up for a ‘great deal’ and stinging them with crippling hidden charges further down the line. If you think we’re over-egging the extent of the problem, sadly, that’s not the case. With 53 years in the industry, we have…

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How To Spot The Pitfalls Of Managed Print Services

Managed Print Services are arrangements offered by print providers to manage your printing devices, including scanners, faxes and copiers. They are sold to organisations to help improve efficiency, productivity, and information security through arrangements ‘tailored’ to each individual business, according to need; at least that is what the providers marketing departments will have you believe.…

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