It's tricky when you don't know who to trust
Guaranteeing you a fair contract
What Our Customers Say
We had taken steps to resolve a problem with a print contract but this had actually made the situation worse. It was very clear from an early stage that once we’d contacted Fair Contract Associates, we had someone working for us who had our interests at heart.
Fair Contracts took responsibility for resolving the situation. All we needed to do was provide the information and authorisation to do their job. The weight of the problem was removed from my shoulders. Fair Contracts is completely trustworthy and the no win no fee basis puts your mind at ease.
London (Saved more than £134,000)
We needed someone to guide us through a maze of contracts with our photocopier & telephone suppliers so we could see if it was possible to end some of them.
Chas highlighted some alarming points within our agreements, notably that we were paying twice for our photocopier! After some serious negotiating by Fair Contracts Associates we received a refund of quite a few thousand pounds.
Without this assistance, we would have been none the wiser and would have continued paying these companies serious amounts of money for many years.
Able Canopies Ltd
My small business had difficulties challenging a contract with a company not doing what they had promised. I really had no idea about my rights in this situation. I was at a point of acceptance and facing another lump sum payment because of the terms.
The contract value was relatively tiny but Chas made me realise something could be done and treated my case with as much importance as you would for a much larger company. Chas helped me get the very best result. He has also given me better awareness and confidence around contracts to know what to avoid in future.
We are a non-profit with very limited resources and were being invoiced by two different leasing companies for the same photocopiers.
We felt the provider was simply not interested in finding a solution, so we contracted Fair Contract Associates to negotiate. Chas Jordan is a very shrewd man with an in-depth knowledge of the photocopying industry. With him on board, we managed to come to an agreement which was acceptable for both sides.
We have no hesitation in recommending Fair Contract Associates.
I needed information on what I should look at before entering into a new leasing contract for photocopiers when I came across Fair Contract Associates. All previous quotes were misleading on various issues and our existing supplier (a national name) who had increased their prices relentlessly, was threatening to remove the copiers unless we entered a new contract with them!
Chas suggested several solutions including renting, not leasing, second-hand machines. We went for with a smaller supplier and saved ourselves a lot of money. He even oversaw the terms of our rental agreement. Fair Contracts does what it says on the tin and I cannot recommend them highly enough.
We were left vulnerable by unscrupulous salespeople who locked us into an absurd five-year contract.
After reviewing the lease documents Fair Contract Associates helped expose a fraudulent and illegal condition which made it much easier to negotiate a settlement.
Chas worked tirelessly towards a solution and helped us tie up the loose ends long after the settlement.
Chas is a beacon of honesty in the industry.
I was overwhelmed by the consequences of cancelling a nasty and lengthy contract and needed to resolve it with the least impact on our company.
Charles was patient and straightforward. He has a passion and quest for an honest and moral outcome for victims of unfair contract terms.
I thoroughly recommend Fair Contract Associates who will be my first point of call for any future contract negotiations.
Haltec (Chester) Ltd
Our photocopier suppliers had us stitched into two expensive and inappropriate contracts. Our business did not warrant the outlay and all I could see was money flowing down the drain.
Chas Jordan from Fair Contract Associates convinced me to hand the whole thing over for him to sort out. He seemed to enjoy the ghastly paperwork and did nothing but cheer me up and state that he could sort things out. And for sure, HE DID.
Two months later, we are clear of the suppliers and are just leasing direct. He is worth his weight in gold and I would encourage anyone to at least let him have a look at the problem and quote.
Fair Contract Associates helped us when negotiations for our new franking machine started. I didn’t believe I was getting offered a good deal but did not know the market.
Chas gave us a selection of options, all saving significant amounts of money, without the additional charges most leases seem to throw in. Chas stayed in contact throughout, making sure everything was as it should be. He certainly knows his stuff and can be relied upon to deliver.
Simpson Wreford LLP - Royal Arsenal
We are a very small charity that was paying for a phone system we never got and being overcharged on a photocopier. The staff at Fair Contracts worked hard on our behalf and saved us thousands of pounds in the end.
Their motivation is the protection of hard-pressed schools, charities and the like, from equipment leasing cowboys. They have a no-nonsense approach, cut through the jargon and they tell you it like it is. They take the load off your shoulders, act professionally and diligently so you know you’re in good hands.
I can thoroughly recommend Fair Contracts Associates to any organisation.
Abney Park Trust
Chas Jordan is my knight in shining armour!
After a tiresome fight with a photocopying corporation I needed specialised expertise to get my renegotiation over the line. Shortly after contacting Chas, my contract was reverted back to colour copies as originally agreed, not developments.
I cannot recommend Chas enough, his cracking sense of humour got me through what was a long and tedious battle! Thank you for restoring my faith, school budgets are for teaching and learning and not to be wasted on such leases!
The guys at Fair Contract Associates are good, first they got my copier contract terms changed from 5 years rolling to 1-year renewable.
Then when we asked them to source a new copier, they found us an unbelievable deal from a company on a 90-day rolling contract, perfect for our business. Don’t hesitate to give them a try!
Fair Contract Associates even told me what to look out for and the questions to ask to avoid getting caught again. I would recommend Fair Contract Associates to anyone with a contract problem or who just wants some common sense advice about contracts.
Thank you so much for the advice Chas, I just went from totally losing an £800 contract to keeping a £540 one, and although it’s not exactly what I wanted it is a hell of a lot better than nothing, and a possibility of future contracts… Your advice was spot on and I can’t recommend Fair Contract Associates enough.
Chas Jordan, of Fair Contracts Associates, has an inexhaustible drive for justice and will work tirelessly on a case until it reaches a positive conclusion.
100% honest, fair and a true professional. I thank him for his unstinting and valued support in winning a very challenging appeal on my behalf.
Chas at Fair Contract Associates is wonderful! His knowledge on contracts is second to none. I now wouldn’t sign a contract without getting him to look at it first. I have recommended him to clients and friends and will continue to do so, as I have absolute confidence in him and his exceptional knowledge.
The Fair Contract Charter Pledge
You agree to provide well-researched proposals that are designed to meet the specific needs and expectations of your clients, highlighting and fully explaining any potential improvements or enhancements which might be available and suitable for them.
You agree to your proposal being fair, honest and transparent on all charges and fees and presented in a manner which is easy for a client to understand.
You agree to your proposals and documentation being reviewed by Fair Contract Associates for confirmation your documentation reflects the intention.
You agree to always propose the most appropriate and cost-effective solution for your client – one that widely constitutes a ‘fair’ deal and based on a comprehensive understanding of the buyers needs.
Should any complaint arise throughout the life of the agreement where the installation does not reflect the intention, you agree to adjust the installation in accordance with original proposal in the signed contract without cost to the buyer.
You commit to rectify any issue which following review by Fair Contract Associates is found to be a fault on your part, within 10 days of being so notified
You agree to pay all Charter assessment and licence fees on receipt of invoice.
You agree never to extend the benefits of your accreditation to any third party, or subsidiary, or associated entity who is not directly accredited by the Charter.
You understand and accept that your continued participation in the charter is reviewed and where appropriate, confirmed annually.
You agree and accept you are not authorised or entitled to display any of the Fair Contract Charter logos or IP or claim any association with the Charter scheme unless and until you have passed the eligibility assessment process and have received a current Certificate of Affiliation from us.
“I was regularly losing business to the cowboys, but when I saw the Charter proposal, I knew it would open doors and help me grow my business.
Become a Fair Contract Approved Supplier
Be a respected supplier offering a first-class honest service for your customers