Price increases are a way of life and we cannot really avoid them, so how is it then that some copier companies who work with the same suppliers allegedly suffer bigger supplier increases than others. It seems annual increases of between 8 and 15% are accepted as normal in the Office Equipment industry, how…

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When you decide on your new Copier deal, your chosen supplier has probably done a print audit review and suggests these figures be used as a ‘minimum agreed volume’ each period going forward. It may be you insisted you do not want any minimum volume just pay for the copies you actually use when you…

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Very creative use of microprint. A small business paid outright for a copier from their local dealer and took out a 12 months Maintenance agreement with the dealer, all went well until the customer tried to cancel the agreement toward the end of the agreed 1 year period then the dealer highlighted clause 4.2 of…

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When you replace your leased copier, the chances are there will be an amount owing from the previous lease agreement, it is not unusual for the supplier of the new machine to pay the settlement to the Lease company on your behalf. Irrespective of what a salesperson may tell you, changing equipment early and refinancing…

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It’s not your Company so you’re happy to sign the agreement. It doesn’t matter with this agreement, you are personally liable for payments anyway. The following is an excerpt from the Maintenance agreement of a South East based Copier Company: 2.5 An individual signing this agreement on behalf of the Company which is, but not…

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When a supplier has to put these kind of terms into it’s agreement, you really do need to think twice before you put pen to paper (or sign electronically as this company requires you to) The following is an excerpt from the Maintenance agreement of a Hertfordshire based Copier Company: 3.1 The terms of this…

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So you buy or lease your photocopier and the supplier offers you service, consumables and all parts etc on a single charge per copy, normally around 5 pence for an A4 colour and .05p for a mono copy and that includes everything except the piece of paper to print on ……………………. Or does it? On…

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This week we look at a scam regularly operated by a firm whose Head Office is based in South London, this organisation regularly boasts in the press and on-line how much they donate to Charity. While we applaud their generosity, we abhor the methods they use to raise money from those very same organisations they…

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We were approached by a small London based charity who thought there was something strange about the telephone system which they leased, basically, they could not find it !! This was a 4 line 8 extension Toshiba telephone system, which was to cost the Charity £11,200.00 ex VAT in total, yet they simply could not find…

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During a visit to a Kent school recently, while saying our farewells in reception, a salesman from the schools copier supplier came in and told the business manager he was there to save them £1,040.00 per quarter on their photocopying costs. Being as aware of copier scams as I am, I suggested that was not possible and…

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