Protect Your Printer Or Pay The Price

Keypad on a printer

Cybercrime is a scourge which affects millions of us every year. I’ve written before about the steps you can take to defend yourself from scammers, but all the signs are that the rapid emergence of Artificial Intelligence will only make things worse. I don’t want to worry anyone, but the recent annual meeting of the…

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How to take away the pain of contract small print

Business owners know the small print of a contract is essential, but most wish it was someone else’s problem. Why? Contracts are a time suck when you don’t know what to look out for and, when you’re not an expert, there’s always a nagging doubt you’ll have missed something critical that will hit your bottom…

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What happens when your office equipment supplier changes hands or goes bust?

Sorry We're Closed sign

Your office equipment supplier has gone bust. Now what? Does your agreement still stand? Who will provide the maintenance? What liabilities do you have to the finance agreement? There’s a lot to consider, and you must understand what you’re responsible for to avoid getting caught out with a new agreement that just isn’t right for…

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How to avoid falling for photocopier contract scams in 2021

Lady in office using photocopier

The office equipment industry is rife with scammers duping unsuspecting businesses, schools, and non-profits into signing up for a ‘great deal’ and stinging them with crippling hidden charges further down the line. If you think we’re over-egging the extent of the problem, sadly, that’s not the case. With 53 years in the industry, we have…

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How To Spot The Pitfalls Of Managed Print Services

Fax Machine

Managed Print Services are arrangements offered by print providers to manage your printing devices, including scanners, faxes and copiers. They are sold to organisations to help improve efficiency, productivity, and information security through arrangements ‘tailored’ to each individual business, according to need; at least that is what the providers marketing departments will have you believe.…

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Beware the ‘trade-in’ or ‘upgrade’ scam

Do you remember the days of the ‘trade-in’ offer when you went to buy a car and the dealer gave you money back for your old car or reduced the advertised price of the replacement by the agreed trade-in allowance? Over time and as more and more people financed new or replacement cars, a ‘trade…

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Twelve Top Tips


If you are about to enter into any agreements (new or upgrading) with a supplier of Office equipment, before you sign remember: Never accept Finance and servicing / Usage charges as One single payment, they are separate elements, keep them separate. Managed Services are designed to manage the money from your account, they are not…

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Not what you ordered

We have talked many times about unfair and sometimes plain crazy terms in contracts which people have signed. We don’t know why they would possibly sign these contracts or likewise, how the contract owner ever thought to add some of these weird and whacky terms but it is a fact, they do. A visit to…

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Top 10 Tips for 2019

If you are about to enter into any agreements (new or upgrading) with a supplier of office equipment, before you sign anything, remember: 1. Never accept finance and servicing / usage charges as one single payment; they are separate elements – keep them separate on separate agreements. 2. ‘Inclusive copies’ on your copier are not…

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